Refund & Return Policy

Last updated: July 2026

At Ninos Ninas Kids, customer satisfaction is our priority. This Refund & Return Policy is governed by the provisions of the Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations. In the event of any conflict between this policy and applicable law, the provisions of the law shall prevail.

1. Right to Return

Customers may request a return or exchange within 14 days from the date of delivery without providing a reason, provided that:

• The product is unused and in its original condition.
• All original tags, labels, accessories, and packaging are intact.
• Proof of purchase is provided.

2. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, you may request a replacement or refund within 30 days from the date of delivery, in accordance with applicable Egyptian law.

In such cases:

• Ninos Ninas Kids will bear all return and replacement shipping costs.
• You may choose a replacement (subject to availability) or a full refund.

3. Products Not Eligible for Return

Returns or exchanges may not be accepted in cases permitted by applicable law, including products that:

• Have been used, washed, altered, or damaged by the customer.
• Are not returned in their original condition.
• Were custom-made or personalized at the customer's request.
• Fall under any other exceptions provided by Egyptian Consumer Protection Law.

4. Refund Process

Once the returned product is received and inspected, eligible refunds will be processed using the original payment method whenever possible.

Estimated processing times may vary depending on your payment provider.

5. Contact Us

For assistance with returns, exchanges, or refunds, please contact our Customer Support team through our official communication channels.